S2E109 How to Delight Your Customers
rickycuaca
Description
<p>In today’s transactional society, entrepreneurs who consistently exceed their customers’ expectations will stand out and achieve phenomenal success. In this episode, Brian teaches why a positive focus on providing exceptional customer service builds a strong business culture, forges long-lasting relationships and creates a tribe of loyal advocates who refer.</p><p> </p><p> <strong>YOU WILL LEARN:</strong></p><p>· Why you must fill the need.</p><p>· How to go the extra mile.</p><p>· How to make it extraordinary.</p><p><strong> </strong></p><p><strong>MENTIONED IN THIS EPISODE:</strong></p><br><p><a href="https://shows.acast.com/the-brian-buffini-show/episodes/61a7bc561481d00012abeec2" rel="noopener noreferrer" target="_blank">S1E87, The Unexpected Extras</a></p><br><p><a href="https://www.amazon.com/Emigrant-Edge-How-Make-America-ebook/dp/B01NBHAO1G/ref=tmm_kin_swatch_0?_encoding=UTF8&qid=1675418653&sr=8-1" rel="noopener noreferrer" target="_blank">“The Emigrant Edge,” by Brian Buffini</a></p><p> </p><p><a href="https://www.hbo.com/branson" rel="noopener noreferrer" target="_blank">Branson</a>, HBO docuseries</p><p> </p><p><a href="https://www.amazon.com/Raving-Fans-Revolutionary-Approach-Customer/dp/0688123163/ref=sr_1_1?crid=3S9TYALQ3DN2T&keywords=raving+fans+by+ken+blanchard&qid=1675418775&sprefix=ravign+fans%2Caps%2C189&sr=8-1" rel="noopener noreferrer" target="_blank">“Raving Fans,” by Ken Blanchard</a></p><p><strong> </strong></p><p><strong>NOTEWORTHY QUOTES FROM THIS EPISODE:</strong></p><p> </p><p>“Delight your customers. That's the secret to success in business. No-one ever went out of business having millions of delighted customers.” – Warren Buffet</p><p> </p><p>“Poor customer service is the death knell for a business.” – Brian Buffini</p><p> </p><p>“One of the key ingredients to building trust is consistency.” – Brian Buffini</p><p> </p><p>“
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S2E109 How to Delight Your Customers
rickycuaca