S1: Episode 3: Zoom Out

In this episode, Hsien and Sammy discuss the second key, “Zoom Out,” which focuses on looking at the big picture of an illness. They also interview Dr. Darren Heyland about his research on communication and decision-making in the Intensive Care Unit of a large academic hospital. For more information visit: waitingroomrevolution.com. Our theme song is Maypole by Ketsa.