Ryo Zsun - The Culture Mystro at Zappos [Zappos Experience]

<p>Ryo Zsun is the Culture Mystro at Zappos and leads campus tours. He is a stellar example of what a zapponian really means. </p><p><br></p><p>His adventure started in the Zappos Café as a Barista, the following year he joined the elite Zappos Customer Loyalty Team [ZCLT] WOWing customers in their call center.</p><p><br></p><p>In 2014, he joined an amazing team known as The Zappos Culture Guides, giving tours 4 times a day to guests from all over the world who come to visit our Zappos HQ to see what their culture looks like in action.</p><p><br></p><p>Present-day, you’ll find Ryo traveling &amp; sharing his personal stories, experiences, and passion for company culture &amp; customer service as a keynote speaker for Zappos Insights, Inc.</p><p><br></p><ul> <li>What’s one thing people might not know about you?</li> <li>As the world is in a mad dash to find the right gifts, how is Zappos helping their customers out? [Holiday Help]</li> <li>Does everyone needs to participate in Holiday Help?</li> <li>What stories do you have from your Holiday Help time?</li> <li>I’m sure there are ideas the come with ways to improve the customer experience while on Holiday Help, so how do they go about that?</li> <li>What ideas have come up that you’ve implemented? [Ask Anything, Zappos Adaptive program]</li> <li>You talk about the importance of wowing your customers, but do you also wow your employees or business partners?</li> <li>Customer service doesn’t always go perfect, so what are a couple of stories you have when Zappos righted a mistake?</li> <li>Last year, you implemented Virtual Santa, which you are doing again this year, can you tell my listeners more about that?</li> <li>What book or person has influenced you the most in the past year?</li> <li>If you could leave a note to all CSRs, and it would hit their desk Monday at 8 am, what would it say?</li> </ul><p><br></p><p><strong>***</strong></p><p><strong><br>ABOUT NICK GLIMSDAHL<br></strong><br></p><p><a href="https://mailchi.mp/a59e7bfa46ae/sign-up-to-join-the-