Ryan Hartley on heart-centred leadership (#44)

<p>2:05 - what drew Ryan to work at a call centre for the police.</p><p>4:28 - lessons from a emergency call centre.</p><p>6:45 - hire for character and social skills.</p><p>7:55 - de-escalating highly emotional situations.</p><p>10:17 - the hardest phone call Ryan ever took.</p><p>12:02 - importance of self-care in high stress jobs.</p><p>16:06 - managing your own emotions in high stress situations.</p><p>18:34 - the importance of being calm as the leader.</p><p>19:45 - leadership is an act, not a title.</p><p>21:18 - everyone has a purpose.</p><p>26:25 - candid conversations are not an excuse for being blunt and harsh.</p><p>27:01 - mindset, skillset and heartset.</p><p>31:09 - how Ryan developed a servant-leadership approach in a status-driven environment.</p><p>33:03 - a leader's job is to be a greenhouse.</p><p>35:01 - the importance of team identity.  </p><p>39:32 - the culture deck from the founder of Netflix.</p><p>41:07 - leading with your heart is hard but worth it.</p><p>45:04 - feedforward instead of feedback.</p><p>45:34 - love tough.</p><p>49:02 - attachment theory applied to leadership.</p><p>49:55 - it's more important to be relational than to be right.</p><p>53:38 - the importance of courage in leadership.</p><p>54:44 - coming to the world from love, not for love.</p><p>57:43 - how Ryan's marriage survived a rough patch.</p><p>1:02:36 - what lessons did marriage troubles teach Ryan.</p><p>1:04:21 - self-defence mechanism to rejection.</p><p>1:05:35 - everyone deserves to be loved.</p><p>1:08:21 - what does "always better than yesterday" mean to Ryan.</p><p>1:10:24 - leaving a heartprint.</p><p>1:12:07 - the ripple effect of leadership.</p><p>1:13:09 - get in touch with Ryan Hartley.</p><p>You can find more detailed show notes with links to references at: <a href="https://candourpodcast.com/ryan-hartley/" target="_blank">https://candourpodcast.com/ryan-hartley/</a></p>