Ria Joubert: (EP 20) People, Process, KPIs and human behavior

<p><span style="font-weight: 400;">In this episode Ria Joubert discusses people, processes and some  silly KPIs in everything from the mining sector to service businesses. We look at what behaviors matter? What do we want to achieve? and how do we get the team on board? </span></p> <ul> <li style="font-weight: 400;" aria-level="1"><a href= "https://theleaneffectpodcast.com/"><span style= "font-weight: 400;">https://theleaneffectpodcast.com/</span></a></li> <li style="font-weight: 400;" aria-level="1"><a href= "https://www.facebook.com/TheLeanEffectPodcast"><span style= "font-weight: 400;">https://www.facebook.com/TheLeanEffectPodcast</span></a></li> <li style="font-weight: 400;" aria-level="1"><a href= "https://www.facebook.com/groups/272448766629082/"><span style= "font-weight: 400;">https://www.facebook.com/groups/272448766629082/</span></a></li> <li style="font-weight: 400;" aria-level="1"><a href= "https://www.linkedin.com/company/the-lean-effect-podcast/"><span style="font-weight: 400;"> https://www.linkedin.com/company/the-lean-effect-podcast/</span></a></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">Insta: @theleaneffectpodcast</span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">T</span><span style="font-weight: 400;">witter @TheLeanEffect</span></li> </ul> <p><strong>Guest:</strong> <span style="font-weight: 400;">Ria Joubert</span></p> <p><span style="font-weight: 400;">https://epik.co.za/</span></p> <p><span style= "font-weight: 400;">https://www.linkedin.com/in/ria-joubert-lean-six-sigma-mbb/</span></p> <p><a href="mailto:ria@epik.co.za"><span style= "font-weight: 400;">ria@epik.co.za</span></a></p> <p><strong>Host: Mark Dejong can be reached at:</strong></p> <p><a href= "https://www.linkedin.com/in/mark-de-jong-investor-lean-advisor-0288695/"> <span style= "font-weight: 400;">https://www.linkedin.com/in/mark-de-jong-investor-lean-advisor-0288695/</span></a></p> <p><a href="mailto:Mark@4ppartners.ca"><span style= "font-weight: 40