Retail’s new approach: CX, Capital One and ”Banking Reimagined”

<p>The podcast--on location! We visited the <a href='https://www.capitalone.com/local/'>Capital One Cafe</a> in Cincinnati to learn about the bank's innovative customer experience. It's impressive--and it really works because of the people. </p> <p>To see the tour, check out our <a href='https://www.youtube.com/channel/UCpD49Gv_8AL5LZFrtI5JrLw'>YouTube channel</a>. Thanks to Jenna and Olivia for taking good care of us!</p> <p>Questions? Comments? Ideas for future episodes? Email <a href='mailto:mike@successamplified.com'>Mike</a> and <a href='mailto:mark@hipsocket.net'>Mark</a>. </p> <p> </p> <p>#cx #customerexperience #banking #retail #capitalone #capitalonecafe </p>