Rediscovering the lost art of listening with John Sutherland

This week's guest is former Met Police Commander John Sutherland.&nbsp;John recently spoke at Leadership Series - the virtual incarnation of our annual Leadership Summit - and gave a remarkable take on what he calls the lost art of listening, not only drawing on his career as a senior police officer but also his experience as a hostage and crisis negotiator. In this special episode, James and John discuss his training to become a hostage negotiator, debate the pros and cons of having to communicate with each other for over a year via video conferencing and talk candidly about the pressures of modern policing. Check John out on Twitter <a href="www.twitter.com/policecommander" rel="noopener noreferrer" target="_blank">@policecommander</a> where you'll also find out more about his two books 'Blue' and 'Crossing the Line'.<br /><hr><p style='color:grey; font-size:0.75em;'> See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for privacy and opt-out information.</p>