Recovering From a Wrong Service Advisor Hire [THA 256]

https://www.youtube.com/watch?v=YIeXSDy_W4o&t=1315s Key Talking Points Processes can set you free- processes don’t fail, people do Have faith in your team Never underestimate what a negative individual can do to your culture- do you allow/support negative behavior? Sometimes you won’t notice it until you remove the negative attitude. “It’s about time.” If it brings you stress at home, change was needed a long time ago Listen to the indicators- Hiring process- more filters Do you feel like you’re walking on eggshells? Understand most customers do not feel comfortable giving negative feedback Jim noticed the female customers did not like the service writer  Never take for granted your customers will always be happy “It’s not that I don’t care, it’s just that I don’t care.” Connect with the show: http://aftermarketradionetwork.com (Aftermarket Radio Network) http://youtube.com/carmcapriotto (Subscribe on YouTube) https://remarkableresults.biz/episodes (Visit us on the Web) https://www.facebook.com/RemarkableResultsPodcast (Follow on Facebook) https://remarkableresults.biz/insider/ (Become an Insider) https://www.buymeacoffee.com/carm (Buy me a coffee) https://remarkableresults.biz/books/ (Important Books) Check out today's partners: This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at https://getshopware.com/ (getshopware.com) Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only h