Reactive CS to proactive CS | Kristi Faltorusso on Engati CX

<p>Engati is the world’s leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we’re even helping you answer your customers’ most complicated questions in real-time with Engati Live Chat.</p> <p>Website: https://www.engati.com/ Blogs: https://engati.com/blog</p> <p>Check out our CX Library- CX Community page : https://www.engati.com/cx-community CX Content page : https://www.engati.com/cx-content YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg</p> <p><a href='https://www.engati.com/cx-community/reactive-to-proactive-customer-success'>https://www.engati.com/cx-community/reactive-to-proactive-customer-success</a></p> <p>Kristi Faltorusso, VP of Customer Success at ClientSuccess, Founder of CS Real Simple, and Award-Winning Customer Success Executive tells us if the development of Voice of the Customer (VoC) programs and CX measurement frameworks is beneficial. She also tells us why it is hard to switch from a reactive Customer Success model to a proactive one.</p> <p>Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9 </p> <p>Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/</p> <p>Talk to us: contact@engati.com</p> <p>#EngatiCX #CX #AI</p>