Providing Effective Feedback

<p dir="ltr">Not everyone is naturally comfortable giving honest feedback. But it is important to remember that everyone deserves to receive it, even if it isn’t all positive. This is a hot topic in management right now and while the new workforce says they want feedback, what happens when it’s about things that aren’t going well?</p> <p dir="ltr">Today’s guest is Heidi Rizkalla, a CVPM in Pennsylvania. Heidi comes to us from Johnstown Veterinary Associates in Pennsylvania with a background in education and as the director of a non-profit. Now in the veterinary industry since 2013, Heidi has the experience in giving quality feedback by staying fair, firm, and friendly.</p> <p><strong> </strong></p> <h3 dir="ltr">Show Notes:</h3> <p dir="ltr">[2:16] - Management is a social act. Managers constantly give feedback.</p> <p dir="ltr">[3:13] - It shouldn’t be a surprise to anyone that they may sometimes get negative feedback.</p> <p dir="ltr">[6:22] - Have a conversation about expectations and evaluations right when someone is hired.</p> <p dir="ltr">[8:14] - Transparency is key. Ask questions and give honest answers.</p> <p dir="ltr">[10:20] - Be consistent with rules and feedback. </p> <p dir="ltr">[11:50] - People like rules and structure.</p> <p dir="ltr">[13:03] - Tone is a big factor in how feedback is received.</p> <p dir="ltr">[14:37] - Make sure feedback is direct and professional.</p> <p dir="ltr">[16:29] - Don’t be stingy with praise.</p> <p dir="ltr">[17:29] - Stick to being fair, firm, and friendly.</p> <p><strong> </strong></p> <p dir="ltr">Thank you for listening. Remember you are not in this alone. Visit our website for more resources.</p> <p><strong> </strong></p> <h3 dir="ltr">Links and Resources:</h3> <ul> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation"><a href= "https://www.vhma.org/home">VHMA Web Page</a></p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation"><a href= "https://www.vhma.org/resources/coronavirus">VHMA Coronavirus Resources</a></p> </li> <li dir="ltr"