Prices Are Non-Negotiable - RD290

<p class="p1">The local tourism board where I live, a client of mine, in partnership with one of the local newspapers, produces a 72-page visitor guide every year for people visiting the area. The tourism director hired me to design a countertop display stand for these guides that they will place in various stores and businesses in the region.</p> <p class="p1">These visitor guides are an odd size. So I started researching companies that produce custom cardboard countertop display stands. <span class="Apple-converted-space">And l</span>et me tell you, I was super impressed with one company I contacted.</p> <p class="p1">While browsing their website to see if they offer what I need, a chat bubble popped up saying, “Hi, I’m Frank. I’m available right now if you need to chat about anything.” I took Frank up on his offer and asked what my best option was for the display stand I needed. He replied by requesting my phone number and asking if it was ok for him to call me, as it would be easier to discuss my needs over the phone. I agreed, and I was on the phone with him a minute later.</p> <p class="p1">Frank listened to what I needed, made a few suggestions and said he would email me a price by the end of the day. In my opinion, Frank and his company went above and beyond to impress me, a potential new client.</p> <p class="p1">But it didn’t end there. Within a couple of minutes of hanging up the phone, I received a welcome email from Frank thanking me for agreeing to talk to him. In the email, he briefly outlined what we had discussed. And he attached an <a href= "https://resourcefuldesigner.com/episode161">intro packet</a> outlining the company for me to read. This intro packet upped my impression of the company tenfold.</p> <p class="p1">A couple of hours later, I received another phone call from Frank. He tells me he just emailed me the quote and asked if I have time to go over it with him.</p> <p class="p1">At this point, I felt like royalty. I was so impressed with the way they were treating me. I had never heard