Powering Business Operations Through “Work From Home”

<div style="font-weight: 400;"> <p><span data-contrast="none">As COVID-19 forces employees out of the office in masses, many IT departments have been tasked with keeping productivity high and entire organizations operational. How are IT leaders preparing, both long-term and short-term? What challenges are popping up in supporting employees as they work from home? And how can the IT service desk smooth the transition and manage the influx of unfamiliar tickets as organizations adjust?</span><span data-wac-het="2"><br /></span></p> </div> <div style="font-weight: 400;"> <p><span data-contrast="none">Azunna Anyanwu, IT Director at Aronson LLC, joins Chris McManus to discuss the ways his team prepared to support remote work through the service desk, and some of the unanticipated challenges</span><span data-contrast= "none"> working from home</span><span data-contrast= "none"> has presented.</span><span data-ccp-props="{}" data-wac-het="1"> </span></p> <p><span data-ccp-props="{}" data-wac-het="1"><span class= "TextRun BCX0 SCXW132397364" lang="EN-US" xml:lang="EN-US" data-contrast="none"><span class="NormalTextRun BCX0 SCXW132397364" data-wac-het="1">This episode of SolarWinds</span></span>^{<span class= "TextRun BCX0 SCXW132397364" lang="EN-US" xml:lang="EN-US" data-contrast="none"><span class= "NormalTextRun Superscript BCX0 SCXW132397364" data-fontsize="12" data-wac-het="1">®</span></span>}<span class= "TextRun BCX0 SCXW132397364" lang="EN-US" xml:lang="EN-US" data-contrast="none"><span class="NormalTextRun BCX0 SCXW132397364" data-wac-het="1"> </span><span class= "NormalTextRun SpellingErrorV2 BCX0 SCXW132397364" data-wac-het= "1">TechPod</span></span>^{<span class= "TextRun BCX0 SCXW132397364" lang="EN-US" xml:lang="EN-US" data-contrast="none"><span class= "NormalTextRun Superscript BCX0 SCXW132397364" data-fontsize="12" data-wac-het="1">™</span></span>}<span class= "TextRun BCX0 SCXW132397364" lang="EN-US" xml:lang="EN-US" data-contrast="none"><span class="NormalTextRun BCX0 SCXW132397364" data-