Poor Onboarding Will Destroy your Retention. Here's Why (& What To Do About It) | Ep. #1607

<p><strong>Poor Onboarding Will Destroy your Retention. Here's Why (& What to Do About It)</strong></p> <p><span style="font-weight: 400;">In episode #1607, we talk about poor onboarding, how it’s hurting you, and what you can do about it. Onboarding is not just about software; it is about how customers experience your products and services too. Be sure to tune in to find out how you can solve your onboarding problems.</span></p> <p><strong>TIME-STAMPED SHOW NOTES:</strong></p> <ul> <li><strong>[00:25]</strong> <span style= "font-weight: 400;">Today’s topic: Poor Onboarding Will Destroy your Retention. Here's Why (& What to Do About It).</span></li> <li><strong>[00:35]</strong> <span style= "font-weight: 400;">Onboarding is about more than just software; it’s about products and services too.</span></li> <li><strong>[01:04]</strong> <span style="font-weight: 400;">If customers aren’t happy with your onboarding, they won’t keep coming back.</span></li> <li><strong>[01:22]</strong> <span style="font-weight: 400;">How to create a successful onboarding experience.</span></li> <li><strong>[02:12]</strong> <span style="font-weight: 400;">Why poor onboarding is the biggest contributor to churn.</span></li> <li><strong>[02:45]</strong> <span style= "font-weight: 400;">Metrics to look at to better understand onboarding.</span></li> <li><strong>[03:35]</strong> <span style="font-weight: 400;">Neil’s onboarding experience with Conversion Rate Experts.</span></li> <li><strong>[04:40]</strong> <span style="font-weight: 400;">That’s it for today!</span></li> <li><strong>[04:40]</strong> <span style="font-weight: 400;">To stay updated with events and learn more about our mastermind, go to the</span> <a href="https://marketingschool.io/live"><span style= "font-weight: 400;">Marketing School</span></a> <span style= "font-weight: 400;">site for more information or call us on 310-349-3785!</span></li> </ul> <p> </p> <p><strong>Links Mentioned in Today’s Episode:</strong></p> <p> </p> <h3><a href="https://amplitude.com/"><span style=