Podcast 698: Empathy, Burnout, and Patient Satisfaction

<p><strong>Contributor: Aaron Lessen, MD</strong></p> <p><strong>Educational Pearls:</strong></p> <ul> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">Survey of EM physicians to self-report empathy and burnout levels and correlated with patient satisfaction scores</span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">Patient satisfaction was not affected by what the physicians thought about their level of empathy or burnout </span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">Patient satisfaction was affected by the patient’s perception of empathetic behavior by the physician</span></li> </ul> <p><strong>References</strong></p> <p><span style="font-weight: 400;">Byrd J, Knowles H, Moore S, et al. Synergistic effects of emergency physician empathy and burnout on patient satisfaction: a prospective observational study [published online ahead of print, 2020 Nov 25]. Emerg Med J. 2020;emermed-2019-209393. doi:10.1136/emermed-2019-209393</span></p> <p><em><span style="font-weight: 400;">Summarized by John Spartz, MS4 | Edited by Erik Verzemnieks, MD</span></em></p> <p> </p> <p><span style="font-weight: 400;">The Emergency Medical Minute is excited to announce that we are now offering</span> <em><span style="font-weight: 400;">AMA PRA Category 1 credits™</span></em> <span style="font-weight: 400;">via online course modules. To access these and for more information, visit our website at</span> <a href= "http://www.emergencymedicalminute.org/cme-courses"><span style= "font-weight: 400;">www.emergencymedicalminute.org/cme-courses/</span></a> <span style="font-weight: 400;">and create an account. </span></p> <p><a href= "https://www.paypal.com/donate?token=6bIZ91UwjZALMiRLAEcQYYPHyLILwbivQwgtGl3JzaB6oGAQK1B2nrGSGvrS-g7zJApXzVlWIO-lmLfB"> <span style="font-weight: 400;">Donate to EMM today!</span></a></p> <p> </p> <p><br /> <br /></p>