Phillip Hunter on Design for Conversation

<p>My guest today is Phillip Hunter. Phillip is a strategy and innovation consultant focused on conversational systems. He has a long trajectory working on such systems; among other roles, he was head of user experience for Amazon Alexa Skills. In this conversation, we focus on conversation itself, and how to design systems that converse.</p> <h2>Listen to the show</h2> <p><a href= "https://theinformeddotlife.files.wordpress.com/2020/11/the-informed-life-episode-49-phillip-hunter.mp3"> Download episode 49</a></p> <span id="more-1004"></span> <h2>Show notes</h2> <ul> <li><a href="https://www.linkedin.com/in/philliphunter/">Phillip Hunter</a> on LinkedIn</li> <li><a href="https://twitter.com/designoutloud">Phillip Hunter</a> on Twitter</li> <li><a href="https://www.ccaiservices.com">Conversational Collaborative AI Services</a> (Phillip’s consultancy)</li> <li><a href="https://en.wikipedia.org/wiki/Brenda_Laurel">Brenda Laurel</a></li> <li><a href="https://en.wikipedia.org/wiki/Don_Norman">Don Norman</a></li> <li><a href="https://en.wikipedia.org/wiki/Google_Assistant">Google Assistant</a></li> <li><a href="https://en.wikipedia.org/wiki/Amazon_Alexa">Amazon Alexa</a></li> <li><a href= "https://en.wikipedia.org/wiki/HomePod">HomePod</a></li> <li><a href="https://amzn.to/2UKFE0C"><em>Because Internet: Understanding the New Rules of Language</em></a> by Gretchen McCullough</li> <li><a href= "https://en.wikipedia.org/wiki/Wizard_of_Oz_experiment">Wizard-of-Oz testing</a></li> <li><a href="https://en.wikipedia.org/wiki/Adobe_XD">Adobe XD</a></li> <li><a href="https://www.voiceflow.com">Voiceflow</a></li> <li><a href="https://botmock.com">Botmock</a></li> <li><a href="https://cloud.google.com/dialogflow">Google Dialogflow CX</a></li> <li><a href= "https://developer.amazon.com/en-US/alexa/alexa-skills-kit">Alexa Skills Kit</a></li> <li><a href="https://amzn.to/2V1tjW5"><em>How We Talk: The Inner Workings of Conversation</em></a> by N.J. Enfield<br /></li> </ul> <p><em>Some show notes may include Amazon affiliate links. I g