Passengers left frustrated as airlines deny compensation

Amid this summer’s airport chaos, passengers are frustrated that airlines are denying compensation claims for flight disruptions caused by crew shortages. Guest host Michelle Shephard talks to Brittany Noppe, who says a recent flight delay cost her thousands of dollars; Gabor Lukacs, founder and president of Air Passenger Rights; and Tom Oommen, director general of the analysis and outreach branch at the Canadian Transportation Agency.