Of Discounts, Charge Backs, and Junk Drawer Design

<p>What do you do when a client does a charge back? Should you discount during a crisis? How do you convince a client to stop demanding junk-drawer design? In this episode I answer 3 questions from freelance designers, share real-life answers by looking at how to solve the problems right now and ways to avoid dealing with them in the future, to help you respond well.</p>