Nurturing hospitality's greatest asset

<p>On the podcast today we’re kicking off a feature on talent management to understand how the hospitality industry can protect its key asset - people.</p><p><br></p><p>In part one we focus on people strategy and find out how leading hospitality businesses foster a positive work culture.</p><p><br>In conversations with Jonathan Crookall, Chief People Officer, <a href="https://www.costa.co.uk/">Costa Coffee</a>, Brooke Gray, Director of People, <a href="https://www.equatorcoffees.com/">Equator Coffees</a> and Henry Ayers, Co-founder, The Gentlemen Baristas, we discuss the staffing challenges they are currently facing, what they look for in potential employees and how they keep teams motivated to deliver exceptional customer service.</p><p>Credits music: "3 Lies" by <a href="https://open.spotify.com/artist/00UVfaC68wVl1OgHTSHo8f">Alessia Piermarini</a> in collaboration with <a href="https://www.coffeemusicproject.com/">The Coffee Music Project</a> and <a href="https://www.instagram.com/sebcollective/?hl=en">SEB Collective</a></p><p>Sign up for our newsletter to receive the latest coffee news at <a href="https://www.worldcoffeeportal.com/">worldcoffeeportal.com</a></p><p>Subscribe to 5THWAVE on Instagram <a href="https://www.instagram.com/5thwavecoffee/">@5thWaveCoffee</a> and tell us what topics you'd like to hear</p>