Navigating the Owner and Manager Relationship with Brent Bilhartz and Becca Bucker

<span style="font-weight: 400;">When it comes to the working relationship between a practice owner and the manager, things can go smoothly or can be very rocky. This relationship is crucial for a successful practice, so how can we implement systems and improve our communication to strengthen this partnership?</span> <p><span style="font-weight: 400;">Today’s guests are Brent Bilhartz and Becca Bucker from LazyPaw Animal Hospital in Frisco, Texas. Brent, the owner, relies on Becca, the manager, for certain things as she relies on him and because of their clearly defined job descriptions, there is little to no confusion or stepping on toes. By starting with these clear job descriptions and responsibilities, they also discuss today the importance of regularly scheduled meetings and not managing by ambush. This episode is packed with a lot of great tips and advice for those looking to improve their working relationship and to continue developing a strong practice culture.</span></p> <h3><span style="font-weight: 400;">Show Notes:</span></h3> <p><span style="font-weight: 400;">[2:50] - Communication and not taking things personally is a huge component to a smooth working relationship.</span></p> <p><span style="font-weight: 400;">[4:09] - Brent also emphasizes the importance of prioritizing meetings to properly communicate.</span></p> <p><span style="font-weight: 400;">[5:08] - Have a system in place to be sure that meetings are not interrupted unless it is an emergency. Set the boundaries and expectations.</span></p> <p><span style="font-weight: 400;">6:18] - If approached with something that he doesn’t need to handle, Brent directs team members to Becca.</span></p> <p><span style="font-weight: 400;">[7:34] - Job descriptions need to be very clear and Becca says to stay in your lane.</span></p> <p><span style="font-weight: 400;">[9:05] - The onboarding process helps make clear the person to go to for different scenarios.</span></p> <p><span style="font-weight: 400;">[9:57] - Play to your strengths.</span></p> <p><spa