Nandha Kumar: Can you use Lean in a service business?

<p><span style="font-weight: 400;">In this episode Nandha Kumar talks to us about applying Lean in the Banking system in India.  We talk through how he works to foster a Lean culture in the service industry to ensure the improvements are continuous and not a  one time event. </span></p> <p><span style="font-weight: 400;">Podcast related links</span></p> <ul> <li style="font-weight: 400;" aria-level="1"><a href= "https://theleaneffectpodcast.com/"><span style= "font-weight: 400;">https://theleaneffectpodcast.com/</span></a></li> <li style="font-weight: 400;" aria-level="1"><a href= "https://www.facebook.com/TheLeanEffectPodcast"><span style= "font-weight: 400;">https://www.facebook.com/TheLeanEffectPodcast</span></a></li> <li style="font-weight: 400;" aria-level="1"><a href= "https://www.facebook.com/groups/272448766629082/"><span style= "font-weight: 400;">https://www.facebook.com/groups/272448766629082/</span></a></li> <li style="font-weight: 400;" aria-level="1"><a href= "https://www.linkedin.com/company/the-lean-effect-podcast/"><span style="font-weight: 400;"> https://www.linkedin.com/company/the-lean-effect-podcast/</span></a></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">Insta: @theleaneffectpodcast</span></li> <li style="font-weight: 400;" aria-level="1"><span style= "font-weight: 400;">T</span><span style="font-weight: 400;">witter @TheLeanEffect</span></li> </ul> <p><strong>Our guest: Nandha Kumar</strong></p> <p><a href= "mailto:nandha.141076@gmail.com"><strong>nandha.141076@gmail.com</strong></a></p> <p><strong>Our host: Mark Dejong can be reached at:</strong></p> <p><a href= "https://www.linkedin.com/in/mark-de-jong-investor-lean-advisor-0288695/"> <span style= "font-weight: 400;">https://www.linkedin.com/in/mark-de-jong-investor-lean-advisor-0288695/</span></a></p> <p><a href="mailto:Mark@4ppartners.ca"><span style= "font-weight: 400;">Mark@4ppartners.ca</span></a></p> <p><a href="https://www.4ppartners.ca"><span style= "font-weight: 400;">https://www.4ppartners.c