Micro Course: How to Conduct Listening Sessions with Indi Young — DT101 E64

<p><span style="font-weight: 400;">In this episode, Indi Young joins me to deliver a micro-course on listening sessions. I’m experimenting with new ways to learn on the podcast. </span></p> <p><span style="font-weight: 400;">Listeners will learn from Indi as we talk about listening sessions, what they are, how to do them, why they matter, and how to get the most out of them. </span></p> <p><span style="font-weight: 400;">Let me know what you think of the micro-course format, and if I should do more of them. </span></p> <p><span style="font-weight: 400;">Cheers,</span></p> <p><span style="font-weight: 400;">Dawan, Your Design Thinking 101 Podcast Host</span></p> <p> </p> <p><span style="font-weight: 400;"> </span><strong>Listen to learn more about:</strong></p> <ul> <li><span style="font-weight: 400;">What listening sessions are and why they matter</span></li> <li><span style="font-weight: 400;">How to structure a good listening session</span></li> <li><span style="font-weight: 400;">Getting the most out of listening sessions</span></li> <li><span style="font-weight: 400;">The two questions that are always asked during a listening session</span></li> <li><span style="font-weight: 400;">Do’s and Don’ts of listening sessions</span></li> </ul> <p> </p> <p><strong>Our Guest’s Bio</strong></p> <p><span style="font-weight: 400;">Indi Young is a researcher who coaches, writes, and teaches about inclusive product strategy. Her work is rooted in the problem space where the focus is on people, not users. Indi pioneered opportunity, maps, mental model diagrams, and thinking styles. She was one of the founders of Adaptive Path, the pioneering user experience agency. Her way of approaching the problem allows teams to truly pay attention to people without letting cognitive bias and assumptions creep in. She has written two books,</span> <a href= "https://www.amazon.com/Practical-Empathy-Collaboration-Creativity-Your/dp/1933820489"> <span style="font-weight: 400;">Practical Empathy</span></a><span style="font-weight: 400;">, and