Michael Hinshaw – President at McorpCX [Customer Experience]

<p><strong><br>Michael talks about:</strong></p><p>·       What CX has to do with better experience in the contact center</p><p>·       How to improve employee retention</p><p>·       How training in the contact center is different than general CX</p><p><strong>The person who has influenced Michael the most in the past year:</strong></p><p><br>Art Ginsler’s book: Art’s Principles – 50 years of hard-learned lessons in building a world-class professional services firm: <a href="https://urldefense.com/v3/__https://lc1.shztrk.com/r/e/NxWE1T9GNMRhaYxAq?r=https:**Aamzn.to*34L5ira__;Ly8v!!HXCxUKc!hqTrtECC7vzjfuwGraTL4G95RLp9UYzOT2liogyi25GHg5-FojIl9IcGumj-Iy3xX0ZO%24">https://amzn.to/34L5ira</a>  </p><p><b><strong> </strong></b></p><p><b><strong>His note to all customer service professionals:</strong></b></p><p><b><strong>“</strong>Listen to your customers…and act on what you hear.”</b></p><p><b>Transcript: <a href="https://urldefense.com/v3/__https://lc1.shztrk.com/r/e/Az3x2cN51jWTBOlLA?r=https:**Apress1fornick.com*michael-hinshaw*__;Ly8vLw!!HXCxUKc!hqTrtECC7vzjfuwGraTL4G95RLp9UYzOT2liogyi25GHg5-FojIl9IcGumj-I4MUscvx%24">https://press1fornick.com/michael-hinshaw/</a>  </b></p><p> </p><p><strong>JOIN THE PRESS 1 FOR NICK COMMUNITY:</strong></p><p><a href="https://urldefense.com/v3/__https://lc1.shztrk.com/r/e/qYMOZHmRexGhvAARR?r=https:**Aurldefense.com*v3*__https:*link.shatrk.com*r*e*20EalFnBBObTBwYn4__;Ly8vLy8vLy8!!HXCxUKc!hqTrtECC7vzjfuwGraTL4G95RLp9UYzOT2liogyi25GHg5-FojIl9IcGumj-I9oHTn_t%24"><strong>LinkedIn</strong></a></p><p><a href="https://urldefense.com/v3/__https://lc1.shztrk.com/r/e/x3qNoF5b2qjUq66Px?r=https:**Aurldefense.com*v3*__https:*link.shatrk.com*r*e*w3BzKFKBBoEtgJn0L__;Ly8vLy8vLy8!!HXCxUKc!hqTrtECC7vzjfuwGraTL4G95RLp9UYzOT2liogyi25GHg5-FojIl9IcGumj-I4GLY-F0%24"><strong>Website</strong></a></p><p><a href="https://urldefense.com/v3/__https://lc1.shztrk.com/r/e/moGMRt0xr36UJaaRe?r=https:**Aurldefense.com*v3*__https:*link.shatrk.com*r*e*W9WOPSN33nrs3xg9R__;Ly8vLy8vLy8!!HXCxUKc!hqTrtECC7vzjfuwGraT