Memecast #6: Customer Success

<div style="font-weight: 400;"> <p><span data-contrast="auto">One of the most fascinating things I found as I was researching subscriptions. </span><span data-contrast= "auto">Is</span><span data-contrast="auto"> traditional businesses. Don't really care if you use their product. </span><span data-ccp-props= "{"201341983":0,"335559739":160,"335559740":259}"> </span></p> </div> <div style="font-weight: 400;"> <p><span data-contrast="auto">Think about it for a second. You're going to buy a Porsche and you take the Porsche home and you put it in the garage and you put a cover on it and you never drive it for the next 10 years, 20 years. Do you think Porsche </span><span data-contrast= "auto">cares</span><span data-contrast="auto"> or were they just happy that you bought it and they got your </span><span data-contrast= "auto">money?</span><span data-contrast="auto"> But imagine subscribing to a Porsche.</span><span data-ccp-props= "{"201341983":0,"335559739":160,"335559740":259}"> </span></p> </div> <div style="font-weight: 400;"> <p><span data-ccp-props= "{"201341983":0,"335559739":160,"335559740":259}">  </span></p> </div> <div style="font-weight: 400;"> <p><strong><span data-contrast= "auto">“</span></strong><span data-contrast="auto">If you think of value as what is a customer willing to pay. Buyers who don't get value are going to churn out</span><span data-contrast= "auto">.</span><strong><span data-contrast= "auto">”</span></strong><span data-contrast="auto"> - Mark Stiving  </span><span data-ccp-props= "{"201341983":0,"335551550":2,"335551620":2,"335559739":160,"335559740":259}"> </span></p> </div> <div style="font-weight: 400;"> <p><span data-ccp-props= "{"201341983":0,"335551550":2,"335551620":2,"335559739":160,"335559740":259}">  </span></p> </div> <div style="font-weight: 400;"> <p><span data-contrast="auto">And it's very different. If you're going to pay pours $2,000 a month for the right to drive a Porsche, are you ever going to put it in your garage and put a cover on it and not drive it? That because