Mastermind Toys New CEO Sarah Jordan: On Leadership, Innovation, Service and Excellence

<p>Richard and Chris speak with Sarah Jordan, the new CEO of Canada's Mastermind Toys. Taking the reins in January of 2020, Jordan has had to deal with a pandemic, as well as keeping the nearly 40-year-old iconic chain vital and vibrant in this time. Jordan talks about her customer-facing strategies, emphasis on employees and how their mantra, "Play is kids work," inspired by Maria Montessori, has allowed them to be more than competitive; it's empowered them to grow and continue to excel in the current marketplace.&nbsp;</p> <p>Jordan's enthusiasm and vision is inspiring, and if you'd like the inside story on how Mastermind continues to find the best toys, &nbsp;maintain its loyal customer base, and continue expanding, you'll want to listen in.</p> <p>In The Endcap, Chris and Richard talk about how remote work may be been a lifesaver in this time, but its long-term prospects may not be as often promoted.</p> <p>The Playground is sponsored by <a href="https://www.globaltoyexperts.com/">Global Toy Experts</a>, <a href="https://www.thetoyguy.com/">The Toy Guy</a>, and <a href="https://kidstuffpr.com/">KidStuff Public Relations</a>.</p> --- Support this podcast: <a href="https://anchor.fm/the-playground-podcast/support" rel="payment">https://anchor.fm/the-playground-podcast/support</a>