Mastering Influence: Your Key to Success

<p><strong>Summary</strong></p><p>On this episode of <em>Service Evolution</em>, hosts Shawn Black and Jim Robinson continue their insightful conversation on success in the service industry with the incredible Ria Story, a leading speaker, author, coach, and podcast host. In Ria’s most recent book, <em>The Ladder of Influence</em>, the author provides a powerfully simple five-step framework that will help you realize practical steps you can take to increase your influence and become a more effective leader. Throughout the episode, Shawn, Jim, and Ria discuss how <em>The Ladder of Influence</em> can be your secret weapon in navigating the complexities of human interaction, fostering meaningful connections, and excelling in leadership roles. Ria shares real-life stories and actionable tips for boosting your influence and building trust in both your personal and professional life. </p><p><br></p><p><strong>Show Notes</strong></p><p>(1:27) Introducing Ria Story</p><p>(3:21) The Ladder of Influence</p><p>(10:56) Using the Ladder of Influence to Make a Positive Impact</p><p>(14:08) Determining Your Level of Influence</p><p>(18:59) Forging Meaningful Connections Between People</p><p>(28:49) How the Ladder of Influence Prepares You for Difficult Moments</p><p>(33:45) Utilizing the Power of Influence in the Service Industry</p><p>(36:24) Ria’s Advice to Leaders in the Service Industry</p><p>(37:49) Closing Thoughts</p><p><br></p><p><strong>Links</strong></p><p><a href="https://www.linkedin.com/in/shawnmblack">Shawn Black</a></p><p><a href="https://www.linkedin.com/in/jim-robinson-18211918/">Jim Robinson</a> </p><p><a href="https://www.cgpconstruction.com/">CGP Maintenance and Construction</a></p><p><a href="https://www.linkedin.com/in/riastory/">Ria Story</a> </p><p><a href="https://riastory.com/">RiaStory.com</a> </p><p><br></p><p><strong>Quotes</strong></p><p>“<em>It’s when the problems happen, the crisis comes up, when a client is unhappy, or when there’s a customer job that goes wrong, right? And then we choo