Marie-Claire Ross on trust: the difference between toxic and top performing cultures (#12)

<p>3:23 - why teach companies about trust?</p><p>8:19 - distrust in management seems common.</p><p>9:19 - organisations who resist learning about trust usually have trust issues.</p><p>10:23 - weird trust lady.</p><p>12:41 - winning over the sceptics.</p><p>14:32 - weird trust lady vs trust expert.</p><p>15:50 - effect of vulnerability on trust.</p><p>18:50 - you cannot be vulnerable in front of everyone.</p><p>19:18 - vulnerability is less about the sender than the receiver.</p><p>19:57 - team building exercises create fake vulnerability.</p><p>21:13 - how can we build trust with people?</p><p>21:31 - we trust people when we know their emotional triggers.</p><p>22:18 - how NASA builds trust within astronaut teams.</p><p>23:20 - asking questions to get below the surface.</p><p>24:08 - find common ground.</p><p>24:32 - where there's no risk there's no reward.</p><p>25:08 - COVID has given us common ground to built upon.</p><p>26:56 - we're more open because we realise we're not the only one struggling.</p><p>28:59 - I don't care what you know until I know that you care.</p><p>29:40 - self-interest gets in the way of trust at work.</p><p>30:29 - the business case for trust.</p><p>32:55 - how can leaders without trusting cultures improve?</p><p>34:20 - lack of self-awareness can inhibit trust.</p><p>35:29 - leadership behaviours that cause trust issues.</p><p>40:50 - is trust earned or given?</p><p>43:33 - the roles of leaders and team members in building trust.</p><p>44:20 - the trust battery.</p><p>48:52 - corporate communication: protect or transparent?</p><p>52:00 - belief is key part of trust.</p><p>55:35 - delegation and accountability impacts trust.</p><p>57:09 - being a good leader is helping people unlock their potential.</p><p>58:24 - team trust cheat sheet.</p><p>You can find more detailed show notes at: https://candourpodcast.com/marie-claire-ross/</p>