Managing Performance Expectations with Heidi Rizkalla

<p><span style="font-weight: 400;">Do you find that all the details and policies in your practice are laid out but somehow people don’t know them? Are we laying them out clearly? This is a common issue among many practices and we aren’t holding everyone to the expectations we have of them. </span></p> <p><span style="font-weight: 400;">Today’s guest is Heidi Rizkalla and she joins the conversation this month to help us work on better communicating expectations. After setting those expectations and communicating them clearly, we need to be sure they are being followed so we can have a successful and smooth-running practice. Heidi comes to us from Johnstown Veterinary Associates in Pennsylvania with a background in education. She is clear about her expectations with newly hired employees, but she shares today that she is extremely clear with them even</span> <em><span style= "font-weight: 400;">before</span></em> <span style= "font-weight: 400;">they are officially hired. Listen on to find out ways you can improve communication of clearly defined expectations with your teams.</span></p> <h3><span style="font-weight: 400;">Show Notes:</span></h3> <p><span style="font-weight: 400;">[2:29] - During the interview process, if Heidi feels it is going well, the job description is shown to the candidate right away.</span></p> <p><span style="font-weight: 400;">[3:29] - Does a candidate have background knowledge of your practice?</span></p> <p><span style="font-weight: 400;">[5:16] - Job expectations are non-negotiable.</span></p> <p><span style="font-weight: 400;">[6:02] - “What other things can you bring into this position?” is a great question to ask. Look for people who can lead a team or a task.</span></p> <p><span style="font-weight: 400;">[7:03] - During an interview, ask the candidate if there was a question they would like for you to ask.</span></p> <p><span style="font-weight: 400;">[8:45] - Have very clear job descriptions and edit it over time to make it clearer.</span></p> <p><span style="font-weight: 400;">[9: