Managing Comebacks and Quality Control [THA 319]

<div dir="auto">It's time to shift your mindset on comebacks! Consider comebacks as a second opportunity to learn, make it right with the customer, have a training moment with your employees, and document and discover ways to improve your quality control.</div> <p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333">Watch Episode <a href="https://www.youtube.com/watch?v=criOoKQy68M" target="_blank" rel="noopener">HERE</a></span></p> Aaron Woods, <a href="https://www.xtramileautocare.com/" target="_blank" rel="noopener">X-tra Mile Auto Care</a>, Stillwater, OK. Listen to Aaron’s previous episodes <a href="https://remarkableresults.biz/?s=aaron+woods" target="_blank" rel="noopener">HERE</a> <p style="line-height: 16.5pt">Clint White, <a href="http://coachingwithintegrity.llc/" target="_blank" rel="noopener">Service Advisor Coach &amp; Shop Consultant with CWI</a> and currently holds multiple ASE certifications. Clint’s previous episodes <a href="https://remarkableresults.biz/?s=%22clint+white%22" target="_blank" rel="noopener">HERE</a></p> Jim Fleischman, <a href="https://www.facebook.com/automotivealley/" target="_blank" rel="noopener">Automotive Alley</a>, Arcade, NY. Listen to Jim’s previous episodes <a href="https://remarkableresults.biz/?s=Jim+Fleischman" target="_blank" rel="noopener">HERE</a>. Deidre Parker, <a href="https://www.chloesautorepair.com/" target="_blank" rel="noopener">Chloe's Auto Repair</a>, Woodstock, GA. <p style="line-height: 16.5pt"><span style="font-size: 12pt;color: #333333">Show Notes:</span></p> <ul> <li> It's your second opportunity!</li> <li>Address the issue promptly:<span style="font-weight: 400"> When a customer returns with a complaint or problem, the repair shop should address the issue promptly and efficiently. This includes communicating clearly with the customer about the problem and what steps will be taken to resolve it.</span></li> <li>Re-diagnose as a Team:<span style="font-weight: 400"> The original technician and another technicia