Managing Client Expectations to Create Raving Fans

<p><br>Building a firm and starting a firm is not easy! But what Bill is going to cover today is easy. It's easy to learn. It's easy to do. And it will have a disproportionate positive impact on your business. </p><p><br>The reason this stuff works is that it goes to the core of any successful business, which is client happiness! That is at the core — If your clients are happy, they will go out and rave about your business and any people they talk to.</p><p><br></p><p>If those people need help in the same area in the future, they are the easiest leads to convert. Let’s think about client happiness in a different way. There are two components to client happiness.</p><ol> <li>Objective</li> <li>Client expectations</li> </ol><p>This and more is what our podcast guest Bill Farias talks about today in this throwback MaxLawCon 22 presentation. Listen in!</p><p><strong>3:13</strong> When what you get falls short of what you were promised! </p><p><strong>8:02</strong> Not properly managing and meeting people's expectations </p><p><strong>8:58</strong> Using a formula to manage clients expectations </p><p><strong>10:25</strong> Step 1 - If you do the work up front …</p><p><strong>10:40</strong> Step 2 - Humans want to make other people happy = Operations - Process - Costs </p><p><strong>14:12 </strong>How to get started and making a game plan</p><p><strong>16:53</strong> Tools</p><p>🎥 Watch the full video on YouTube <a href="https://youtu.be/n30NcTAzvOg">here</a>. </p><p>Connect with Bill:</p><ul> <li><a href="https://www.billfariaslaw.com/">Website</a></li> <li> <a href="https://www.facebook.com/fariasfamilylaw">Facebook </a> </li> <li><a href="https://www.linkedin.com/in/bill-farias-07518228/">Linkedin</a></li> <li> <a href="https://www.youtube.com/channel/UCXCEE-a2NQeeLwvT11M6xBQ">Youtube </a> </li> </ul><p>Resources:</p><ul> <li>Join <a href="http://www.maxlawguild.com">the Guild Membership</a> </li> <li>Meet us in Austin, TX! The ZAPATHON Automation Workshop featuring Kelsey Bratcher! <a href="https://maximu