Making the Hotel Check-in Experience Not Sucky with Bryan Clayton

<p>If you like the show, please <a href="https://podcasts.apple.com/us/podcast/run-with-it/id1477133536">leave a review on Apple Podcasts</a>!</p><p><b><strong>Nuggets:</strong></b></p><ul><li>Startups like Uber and GreenPal succeeded by giving the common person a top-tier experience</li></ul><p><b><strong>Action Steps:</strong></b></p><ol> <li>Get a job as a concierge in a luxury hotel and note the ingredients essential to a smooth, positive and remarkable check in experience</li> <li>Discover ways to automate the most remarkable check in experiences. You could implement an app that senses location, includes pre recorded audio and video content, and tightly coordinates concierge behaviors.</li> <li>Partner with some mid range hotels, get paid as a consultant while testing your idea within their ecosystem. Sell them on the fact that customer satisfaction can dramatically be increased with lower wait times: a 5 minute wait to check-in lowers guest satisfaction by 50%</li> <li>Create a metric like lowering check-in times just 30 seconds and raising customer satisfaction to five stars</li> </ol><p><b><strong>Links:</strong></b></p><ul> <li><a href="https://www.yourgreenpal.com/">GreenPal</a></li> <li><a href="https://www.stayntouch.com/blog/hotel-check-in-wait-times-impact-guest-satisfaction/">How Check-In Wait Times Impact Hotel Guest Satisfaction</a></li> </ul><p><br></p><p><em>Bryan Clayton is CEO and cofounder of GreenPal an online marketplace that connects homeowners with local lawn care professionals. </em></p><p><br></p><p><strong>Love a part of the show? Did we get something completely wrong? Let us know at update@runwithit.fm.</strong></p><p><br></p>