Make Irate Customers Happy Again

<p>The average business only hears from 4% of dissatisfied customers. So when you do hear from an irate customer, it's important to look at it as a golden opportunity to improve your services, prevent future complaints, and gain a loyal customer. This approach is not intuitive, but it's effective.</p><p>Today, I talk about how to react to an irate customer and why it's never productive or acceptable to simply yell back. I offer insight into the ideal mindset when engaging with irate customers, and I share eight steps for turning them into loyal ones.</p><p class="ql-align-center">"Remain calm. Do not try and match their anger levels. It is never okay to be rude to a customer."</p><p class="ql-align-center">- Murtaza Versi</p>This week on the Engage Relate Perform Podcast:<p>●      Why returning rudeness doesn't solve anything</p><p>●      Why the customer's anger is not actually directed at you</p><p>●      The presence of emotion in the encounter</p><p>●      The power of sympathy, empathy, and listening</p><p>●      Why you should thank the irate customer</p>Engage, Relate, Perform!<p>I’m Murtaza Versi, and this is Engage Relate Perform, the show that helps leaders and organizations drive long-term results by fostering relationships and enhancing engagement.</p><p>Whether you’re looking to improve your team’s performance while impacting lives and driving long-term results, or you already have that dream title, or you’re simply curious about how far you can challenge yourself, this is the show for you.</p><p>Get all the latest information at <a href="http://murtazaversi.com/pod" style="color:rgb(17,84,204);"><u>murtazaversi.com/pod</u> </a>and with us at <a href="mailto:hello@murtazaversi.com" style="color:rgb(17,84,204);"><u>hello@murtazaversi.com</u></a>. Don’t forget to subscribe and leave a review wherever you get your podcasts!</p><p class="ql-align-center"><a href="https://www.stitcher.com/podcast/audioadrenaline/engage-relate-perform" style="color:rgb(17,84,204);"><u>Stitcher</u> </a>I <a href="https://tu