Lynn Thomas - Biz on the brain

<p><span style="font-weight: 400;">In today’s episode, we have invited Lynn Thomas, a tax attorney and consultant who will teach how to take care of your employees and clients. If you want to know more about this and how to do it, you’re in for a treat! </span></p> <p><strong>[2:23] Why should I listen to you?</strong></p> <p><span style="font-weight: 400;">I will inspire you to dig deeper into yourself and you’ve ever had to find answers. You have to be willing to be uncomfortable because that’s how we grow. And through that process, we all have massive potential inside of us.</span></p> <p><strong>[4:46] Running across this problem in public</strong></p> <p><span style="font-weight: 400;">I think it’s a gift. I’ve learned to ask for what I want thoughtfully and point out to them, possibly, if they’re open to it, an opportunity they missed, where they could have wowed and delighted me.</span></p> <p><strong>[6:10] Do companies come in, or do you find these people?</strong></p> <p><span style="font-weight: 400;">No, they come to me. Companies usually have no idea if they have a customer retention problem or client retention and employee retention problem. Also, their employees have plateaued, and they’re not getting new and top 20% of clients to generate 80% of the revenue. And those are the clients you want to replicate and duplicate.</span></p> <p><strong>[9:29] How did you get this?</strong></p> <p><span style="font-weight: 400;">Be clear, firm, and pleasant. People can be aggressive or passive. And nobody likes either of those. But it’s really the middle of being assertive when I can be fully me.</span></p> <p><span style="font-weight: 400;">[10:36] I was a tax attorney and was recruited to be a change agent for part of the bank going through change. There were 1800 people in this division, and one person died, and one had a disability. And so, I told them, “We don’t know how to deal with stress.” I decided to go out and find a company to bring in to give us the solution. And then, the head of the division sa