Lewis Taylor - VP, Head of Global CX & Austin Site Lead at Dropbox [Customer Service]

<p>Lewis Taylor - VP, Head of Global CX &amp; Austin Site Lead at Dropbox [Customer Service] </p><p><br>He talks about:</p><p>·       The importance of leadership invested in the customer experience</p><p>·       How to reduce customer effort</p><p>·       How he has seen customers’ expectations change the past five years</p><p> </p><p><strong>The book that has influenced Ian the most in the past year:</strong></p><p>✔️ Who Moved My Cheese? <a href="https://urldefense.com/v3/__https://lc2.shztrk.com/r/e/NxWE1TYr3mAuJMgLq?r=https:**Aamzn.to*3eQdsoj__;Ly8v!!HXCxUKc!nM7tXB-DwbmhE75gobwEKOcB3tcJ4weZyBVh40jmAziqNaqZi29IJ49v38YgqYA%24">https://amzn.to/3eQdsoj</a></p><p>✔️ Team of Teams: New Rules of Engagement for a Complex World: <a href="https://urldefense.com/v3/__https://lc2.shztrk.com/r/e/Az3x2cJo9nMC46WMA?r=https:**Aamzn.to*3vxkOD7__;Ly8v!!HXCxUKc!nM7tXB-DwbmhE75gobwEKOcB3tcJ4weZyBVh40jmAziqNaqZi29IJ49v8uO9kIg%24">https://amzn.to/3vxkOD7</a></p><p><b>His note all the customer service and CX professionals:<br>“Don’t make customers navigate your organizations to have a great experience.”</b></p><p> </p><p><strong>JOIN THE PRESS 1 FOR NICK COMMUNITY:</strong></p><p><a href="https://urldefense.com/v3/__https://lc2.shztrk.com/r/e/pwQkmtgnrxzs4gBL6?r=http:**Awww.linkedin.com*company*press-1-for-nick__;Ly8vLw!!HXCxUKc!nM7tXB-DwbmhE75gobwEKOcB3tcJ4weZyBVh40jmAziqNaqZi29IJ49vaZFTSPY%24">LinkedIn</a></p><p><a href="https://urldefense.com/v3/__https://lc2.shztrk.com/r/e/kwZo3tl7b0Ji53L1r?r=https:**Apress1fornick.com*podcast*__;Ly8vLw!!HXCxUKc!nM7tXB-DwbmhE75gobwEKOcB3tcJ4weZyBVh40jmAziqNaqZi29IJ49vjCTLiu8%24">Website</a></p><p><a href="https://urldefense.com/v3/__https://lc2.shztrk.com/r/e/20EalFPJelmHXPeA2?r=https:**Awww.linkedin.com*in*nickglimsdahl*__;Ly8vLy8!!HXCxUKc!nM7tXB-DwbmhE75gobwEKOcB3tcJ4weZyBVh40jmAziqNaqZi29IJ49v7P-S6qk%24">Connect with Nick</a></p><p> </p><p><strong>BOOK RECOMMENDATIONS:</strong></p><p>Learn about all the guests book recommendations <a href="https://urldefense.com/v3/__https://lc2.sh