Learning Service Design + Leading Service Transformation with Clive Grinyer — DT101 E66

<p><span style="font-weight: 400;">Clive Grinyer is the Head of Service Design at the Royal College of Art in London. Clive's an acknowledged expert in service design, design thinking, and design and technology innovation, who has led award-winning design teams for companies around the globe. He started in design consultancy with IDEO in London and San Francisco before co-founding the design consultancy company Tangerine with Martin Derbyshire and future Apple design chief and RCA chancellor, Jony Ive.</span></p> <p><span style="font-weight: 400;">He went on to build and lead design teams for Orange, Samsung, and Cisco, and was Director of Service Design for Barclays. As Director of Design of the UK’s Design Council, he created the Design Demand program, taking design into over one thousand UK companies. As a consultant, he’s worked with the cabinet office policy lab and at Nesta. Clive speaks at national and international conferences, writes articles and blogs, and has published</span> <a href= "https://amzn.to/3fgb0aO"><em><span style="font-weight: 400;">Smart Design</span></em></a><span style="font-weight: 400;">, a book on design and technology.</span></p> <p> </p> <p><strong>Show Summary</strong></p> <p><span style="font-weight: 400;">Clive discovered his interest in design at an early age, in part thanks to toys and dresses! His grandmother’s dress shop introduced him to the idea that there were actual people out there whose job was making decisions about what we would like and what would be trendy. That would lead him to art school. A conversation with a career advisor uncovered an affinity for product design, and that’s where Clive’s design path began: designing physical objects.</span></p> <p><span style="font-weight: 400;">He worked for several well-known design consultancies, including Moggridge Associates (founded by Bill Moggridge, who would go on to co-found IDEO), and then Clive chose to co-found a design consultancy himself before shifting gears away from consulting altogether and going in-house,