Kim Rivers: Keeping customer relationships at the forefront of your growth strategy

How does a brand go from being a startup to the largest MSO in its industry? In cannabis and beyond, it takes intelligent leadership and a constant feedback loop with consumers to grow to such impressive heights. In this episode, Kim Rivers, CEO of Trulieve, talks about how Trulieve prioritizes connecting with their consumers to ensure customer trust and allow the business to take root in a variety of markets. She discusses the necessity of embracing the changes and fast-paced nature of the industry, innovating based on consumer feedback and adapting to the many different types of markets throughout the states.