Keep it simple and focus on your people

<p>Perhaps at no time is an organization’s culture more on display than during a crisis. Jayne Hitman and Paul Robert assist credit unions in shaping their cultures to shine at just these moments. <br/><br/>Hitman is national relationship manager for <a href='https://cuna.org/cml/'>CUNA Creating Member Loyalty</a>TM (CML), a comprehensive development strategy with expert guidance focused on increasing employee engagement and the member experience. <br/><br/>Paul Robert is CEO of <a href='https://fi-strategies.com/'>FI Strategies, LLC</a>, a strategic partner for CML. <br/><br/>Hitman and Robert will appear regularly on the CUNA News Podcast in a new series on service culture. <br/><br/>In this episode, Hitman and Robert discuss the value of communication during a crisis and how leadership can shape an organization’s direction through intentional, transparent messaging. As Hitman says in this interview, “Keep it simple and focus on your people.”</p>