Jude Chiy | Flamingo | Collective Conversations

<p>This episode is brought to you by <a href="go.updater.com/mike" target="_blank" rel="noopener noreferer">Updater</a>. Updater is the app that gets residents move-in ready faster. Did you know that residents happy with their move-in experience are 59% more likely to renew their lease? Move-ins matter. Get them right with Updater. Visit <a href="go.updater.com/mike" target="_blank" rel="noopener noreferer">go.updater.com/mike</a>, and as a special gift to our listeners, Updater is offering a special gift when you book a demo. In this episode, Mike Brewer chats with Jude Chiy, Founder of Flamingo, an app created to enhance and optimize resident engagement and build community. Jude shares his journey from med school student to the Founder of Flamingo. Mike and Jude explore the benefits of executing simple and frequent resident touch points and the connection to higher resident satisfaction scores. Key Discussion Points: 1. The meaning of Flamingo: In a world where competitors all look very similar, Jude believes that building a sense of community between management and residents, and resident to resident helps a property stand out “like a flamingo in a flock of pigeons”. The Flamingo app helps residents navigate the many questions related to life in the community, discover new events and people, building a true sense of neighborhood. 2. The Value of Resident Input: Instead of solving problems at the senior level of the management team, inviting residents into the issue by sharing it and inviting their comments on solutions further enhances the feeling that resident input matters. 3. The Superpower of AI: There are scores of data points and it is impossible to read through it all and make sense of it. Flamingo uses AI to read all the data and quantify it which makes it easy to understand. The system sends surveys when a resident interacts with a team member, uses an amenity, submits a service request, etc. It tracks the time to resolve, the frequency of resident communication, etc. and provides recommendation