John Di Julius

<p>Episode 100 of Exceeding Expectations and we welcome back John Di Julius for the second time. He was previously a guest on episode 14 which was by far the most downloaded episode of this show which was because the episode was filled with great wisdom on customer service.</p> <p>John is THE Authority on how to provide a world-class customer experience. He is n international consultant and best-selling author of five books. He works with companies like The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, PwC, Cheesecake Factory, Progressive Insurance, Harley Davidson, State Farm, Chick-fil-A and many more.<br /> <br /> Some of the topics discussed in this episode:</p> <ul> <li>CXO - Chief Experience Officer- one of the biggest growing positions in last few years while Chief Marketing Officer is declining</li> <li>John's CX Executive Academy - 10 commandments which include: <br /> Customer service vision action statement<br /> Worldclass internal culture<br /> Non-Negotiable Standards And Secret Service Systems<br /> Zero Risk<br /> Above And Beyond<br /> World Class Leadership</li> <li>CX Coaching -licensing methodology to coaches</li> <li>What is “A Daymaker”?</li> <li>Importance of emotional intelligence</li> <li>Soft skills training</li> <li>Mentoring-value of it</li> <li>Quality of life now rather than someday</li> <li>Money does not produce passion, passion produces money</li> <li>John’s Personal vision statement: "To live an extraordinary life so that countless others do”</li> <li>John's "Customer Service Revolution" conference- Every Thursday in October from 3pm 4-30pm EST<br /> 25 speakers inc Seth Godin, Guy Kawasaki, Mikki Williams, Tom Bilyeu, <span style= "font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;"> <span style= "font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Open Sans', 'Helvetica Neue', sans-serif;"> Jesse Itzler, Adrienne Bankert, Ken Bl