Jesse Frye: Improving Your Client Experience for Law Firm Success

<p><strong>In this episode, Steve Fretzin and Jesse Frye discuss:</strong></p><ul><li>Why Jesse started ScaleLegal.</li><li>Most common gaps in the client experience. </li><li>Utilizing your tech stack appropriately and effectively. </li><li>3 Tips for improving your client experience. </li></ul><p> </p><p><strong>Key Takeaways:</strong></p><ul><li>Communication is often one of the largest gaps in the client experience. Consistency in communication is key. </li><li>Most tech isn’t customized for lawyers. There are ways to customize (and be properly trained in) your technology for the best use in your firm. </li><li>Map out your client journey. You need to understand your current state before you can plan for what you want in the future of your firm. </li><li>Understand the journey, fill the gaps, and clear the friction points. </li></ul><p> </p><p><i><strong>"You can remove a lot of the issues that you have with your client’s experience just by being very clear and upfront with their pricing." </strong></i><strong>—  Jesse Frye</strong></p><p> </p><p><strong>Thank you to our Sponsors!</strong></p><p>Moneypenny: <a href="https://www.moneypenny.com/us/">https://www.moneypenny.com/us/</a></p><p>Legalese Marketing: <a href="https://legaleasemarketing.com/">https://legaleasemarketing.com/</a></p><p>Practice Panther: <a href="https://www.practicepanther.com/">https://www.practicepanther.com/</a></p><p> </p><p><strong>Episode References: </strong></p><ul><li>Book: The Dichotomy of Leadership by Jocko Willink and Leif Babin - <a href="https://www.amazon.com/Dichotomy-Leadership-Balancing-Challenges-Ownership/dp/1250195772">https://www.amazon.com/Dichotomy-Leadership-Balancing-Challenges-Ownership/dp/1250195772</a></li><li>Law Firm Mentor: <a href="https://www.lawfirmmentor.net/">https://www.lawfirmmentor.net/</a></li><li>Steve Seckler: <a href="https://www.linkedin.com/in/stephenseckler/">https://www.linkedin.com/in/stephenseckler/</a></li><li>David Ackert: <a href="https://www.linkedin.com/in/davidackert/">https://www.l