Jerry Campbell - Director, Customer Workflows-Leading Practices at ServiceNow

<p><strong>Jerry Campbell - Director, Customer Workflows-Leading Practices at ServiceNow</strong></p><p><br></p><p><strong>Where does the Customer Experience Start?</strong></p><p><strong>Why is it important to involve your employees in the decision-making process to deliver great CX?</strong></p><p><strong>What specifically should the employee be involved with? Should they have an input in technology selection, onboarding, operations, marketing? Where does it stop?</strong></p><p><strong>Let's talk about Technology next. Why do most companies feel that technology is always the solution?</strong></p><p><strong>What happens if the technology is too complex or not integrated correctly? What does that do to morale or productivity?</strong></p><p><strong>What makes CX professionals agents of change? How is that different than other leaders in the organization?</strong></p><p><br></p><p><strong>***</strong></p><p><strong><br>ABOUT NICK GLIMSDAHL<br></strong><br></p><p><a href="https://mailchi.mp/a59e7bfa46ae/sign-up-to-join-the-press-1-for-nick-content"><br>Subscribe to my weekly newsletter<br></a><br></p><p><a href="https://twitter.com/Press1ForNick"><br>Find me on Twitter<br></a><br></p><p><a href="https://www.linkedin.com/company/press-1-for-nick/"><br>Find me on LinkedIn<br></a><br></p><p><br>***</p><p><strong><br>LISTENER SUPPORT<br></strong><br></p><p><a href="https://www.buymeacoffee.com/press1fornick"><br>Support this show through Buy Me A Coffee<br></a><br></p><p><br>***</p><p><strong><br>BOOK RECOMMENDATIONS:<br></strong><br></p><p><br>Learn about all the guests’ book recommendations here<strong>: </strong><a href="https://press1fornick.com/books/"><strong>https://press1fornick.com/books/</strong></a><strong> <br></strong><br></p><p><br><strong>BROUGHT TO YOU BY:<br></strong><br></p><p><strong><br>VDS</strong>: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring a