Jeff Toister, Author of The Guaranteed Customer Experience [Customer Guarantee]

<p><strong>Jeff Toister, Author of The Guaranteed Customer Experience [Customer Guarantee]<br></strong><br></p><p><strong>Jeff talks about:</strong></p><p>·       What is a customer guarantee?</p><p>·       How do you ensure promises are kept?</p><p>·       How do you recover from a broken promise?</p><p><br></p><p><strong>The people who have influenced Jeff the most in the past year:</strong></p><p>·       Denise Lee Yohn</p><p>·       Leslie O’Flahavan</p><p><b><strong>His note to all customer service professionals:</strong></b></p><p><b>“Write your own thank you letter, put it on your desk and then read it once a day for three weeks at the beginning of your shift, and try to earn a real version of that letter.”</b></p><p><b> Transcript: <a href="https://urldefense.com/v3/__https://lc4.shatrk.com/r/e/w3BzKFKBpj6CgxV7l?r=https:**Apress1fornick.com*jeff-toister__;Ly8v!!HXCxUKc!iPYHtPXOiqY543HRBMavRT7ZFijb993jsfPStXlI6T32mKqTOu5QtS82-v8gLB12qY87%24">https://press1fornick.com/jeff-toister</a>   </b></p><p><strong>JOIN THE PRESS 1 FOR NICK COMMUNITY:</strong></p><p><a href="https://urldefense.com/v3/__https://lc4.shatrk.com/r/e/vgKmxS0BjaVIx5Vb0?r=https:**Aurldefense.com*v3*__https:*link.shatrk.com*r*e*kwZo3t4pVPmU5W9Zg__;Ly8vLy8vLy8!!HXCxUKc!iPYHtPXOiqY543HRBMavRT7ZFijb993jsfPStXlI6T32mKqTOu5QtS82-v8gLLdMAlzr%24"><strong>LinkedIn</strong></a></p><p><a href="https://urldefense.com/v3/__https://lc4.shatrk.com/r/e/9JpMlcL4k3AS26pgl?r=https:**Aurldefense.com*v3*__https:*link.shatrk.com*r*e*OYWGPHLEwN1uMbQ59__;Ly8vLy8vLy8!!HXCxUKc!iPYHtPXOiqY543HRBMavRT7ZFijb993jsfPStXlI6T32mKqTOu5QtS82-v8gLIpwhitf%24"><strong>Website</strong></a></p><p><a href="https://urldefense.com/v3/__https://lc4.shatrk.com/r/e/XrW54S1XzjgF09rM4?r=https:**Aurldefense.com*v3*__https:*link.shatrk.com*r*e*5KoGlsYMNLlSrlMp5__;Ly8vLy8vLy8!!HXCxUKc!iPYHtPXOiqY543HRBMavRT7ZFijb993jsfPStXlI6T32mKqTOu5QtS82-v8gLDW7ueR8%24"><strong>Connect with Nick</strong></a></p><p> </p><p><strong>BOOK RECOMMENDATIONS:</strong></p><p>Learn about all the guest's b