Jeff Sussna on Customer Value Charting

<p>Jeff Sussna is a consultant and author specialized in helping organizations deliver software more effectively. This is Jeff’s second appearance on the show. In this conversation, he tells us about Customer Value Charting, a visual tool that helps teams balance strategy and agility.</p> <h2>Listen to the show</h2> <p><a href= "https://traffic.libsyn.com/secure/theinformedlife/The_Informed_Life_-_Episode_61_-_Jeff_Sussna.mp3"> Download episode 61</a></p> <h2>Show notes</h2> <ul> <li><a href="https://www.sussna-associates.com">Sussna Associates</a></li> <li><a href="https://www.sussna-associates.com/book"><em>Designing Delivery: Rethinking IT in the Digital Service Economy</em></a> by Jeff Sussna</li> <li><a href= "https://theinformed.life/2019/08/04/episode-15-jeff-sussna/">The Informed Life episode 15: Jeff Sussna on Cybernetics</a></li> <li><a href= "https://www.sussna-associates.com/blog/customer-value-charting"><em> Customer Value Charting: A Visual Tool for Customer-Centered Discovery & Delivery</em></a> by Jeff Sussna</li> <li><a href= "https://en.wikipedia.org/wiki/Software_as_a_service">Software as a service</a></li> <li><a href="https://www.salesforce.com">Salesforce</a></li> <li><a href= "https://www.theverge.com/2021/3/24/22348422/slack-connect-direct-message-abuse-harassment"> <em>Slack’s new DM feature can be used to send abuse and harassment with just an invite</em></a> (The Verge)</li> <li><a href="https://en.wikipedia.org/wiki/Promise_theory">Promise theory</a></li> <li><a href= "https://en.wikipedia.org/wiki/Mark_Burgess_(computer_scientist)">Mark Burgess</a></li> <li><a href="https://en.wikipedia.org/wiki/Wardley_map">Wardley map</a></li> <li><a href="https://www.impactmapping.org">Impact mapping</a></li> <li><a href= "https://www.visual-paradigm.com/guide/agile-software-development/what-is-user-story-mapping/"> User Story mapping</a></li> <li><a href="https://www.servicenow.com">ServiceNow</a></li> <li><a href="https://www.atlassian.com/software/jira">JIRA</a></li> </ul> <h2>Read the transcrip