Is Training to blame for Customer service failure?

<p><span style="font-weight: 400;">People blame most bad interactions on poor training.Is this true?</span></p> <ul> <li>The training blame game </li> <li>Who is the real culprit when service goes bad</li> <li>What is training actually good for</li> <li>Is empathy a skill or an emotion?</li> </ul> <p>And much more...</p> <p>Contact Amas and Bob.</p> <p><a href= "http://linkedin.com/in/amastenumah/">http://linkedin.com/in/amastenumah/</a></p> <p><a href= "https://www.linkedin.com/in/bobfurniss/">https://www.linkedin.com/in/bobfurniss/</a> </p> <p> </p>