Is This A Hack? Beating The Customer Service Phone Line. Bruce Schneier, Author of "A Hacker's Mind"

What is hacking? We asked Bruce Schneier, New York Times best-selling author of "A Hacker's Mind," which answers the question. In this episode, we cover an "ingenious hack," according to The Daily Mail, that "helps callers bypass the endless automated questions now used by most major firms' helplines and get straight through to a human being." For more on hacking, visit Schneier's website, https://schneier.com