Investing in your people

<p>Challenged by a national health crisis and its economic impact, credit unions are faced with protecting employees, safeguarding financial stability, and serving members within a new normal fraught with uncertainty. Investing in employee development not only meets these needs but also helps prepare organizations for a future that has yet to be defined. <br/><br/>In this podcast, our latest in a series on service culture, we explore how investing in your employees’ development can benefit the long-term future of your organization. <br/><br/>Investing in employees shows that you see them in your future, and that’s a motivator for today’s worker, says Jayne Hitman, national program manager for <a href='https://cuna.org/cml/'>Creating Member Loyalty</a> (CML), a development strategy program from CUNA focused on increasing employee engagement and the member experience. <br/><br/>“Once we can help people see themselves in our future, they can start seeing us in their future as well,” Hitman says. <br/><br/>And that makes all the difference in your culture, says Paul Robert, CEO of <a href='https://fi-strategies.com/'>FI Strategies</a>, a strategic partner of CML. <br/><br/>Roberts adds that investing in employee development plays a critical role in identifying emerging leaders within an organization. <br/><br/>In this interview, Jayne and Paul break down all the ways employee development returns value to an organization and engages employees to serve members more meaningfully.<br/><br/>You can listen to the CUNA News Podcast in <a href='https://podcasts.apple.com/us/podcast/cuna-news-podcast/id1129127759?mt=2'>Apple’s iTunes Store</a>, <a href='https://podcasts.google.com/feed/aHR0cDovL2ZlZWRzLmZlZWRidXJuZXIuY29tL2N1bmFtb3ZlbWVudA'>Google Podcasts</a>, <a href='https://open.spotify.com/show/6naGbwYsgRSPowrWCwmJd4'>Spotify</a>, and <a href='https://www.stitcher.com/podcast/credit-union-magazine/the-movement-2?refid=stpr'>Stitcher Radio</a>.</p>