Interview with Craig Bulmer on authenticity, understanding people and where the platypus was discovered (#3)

<p>1:24 - where the platypus was discovered.  </p><p>4:22 - if you want to connect you have to think of the other person.  </p><p>5:56 - being present to connect with people.  </p><p>9:08 - being vulnerable is about being real without the facade.  </p><p>11:18 - it takes courage to go first.  </p><p>12:28 - why we're scared to show our true selves.  </p><p>14:33 - why take the risk to be vulnerable?  </p><p>15:51 - performing for approval makes you less likeable.  </p><p>17:01 - finding the balance between technique and authenticity.  </p><p>18:44 - why people are important.  </p><p>19:15 - silo mentality.  </p><p>19:49 - the right people in the right role.  </p><p>21:01 - What is DiSC?  </p><p>25:15 - building rapport.  </p><p>27:24 - using DiSC and technology to understand people and build relationship.  </p><p>29:26 - it's important to be aware of each other's style, especially under stress.  </p><p>29:59 - under stress people resort to comfortable behaviours because of fear.  </p><p>31:09 - rapport building techniques can be manipulative.  </p><p>32:51 - it's not about technique, it's about trust.  </p><p>33:02 - humour is a good technique to build rapport.  </p><p>34:04 - how to build trust. Is trust given or earned?  </p><p>36:33 - don't fight resistance, adapt to it.  </p><p>37:14 - meeting people where they are at.  </p><p>38:58 - intellectual vs emotional empathy.  </p><p>40:28 - how stress changes behaviour and impacts empathy.  </p><p>42:24 - making decisions based on what we want, not what they need.  </p><p>43:19 - tension between our desires and others' needs.  </p><p>45:15 - incredibly proud of achievements, but it nearly cost the relationship.  </p><p>46:00 - re-investing in strained relationships.  </p><p>48:20 - what we're praised for is often not what's important.  </p><p>51:21 - selfishness does not make you happy.  </p><p>52:01 - productive conflict.  </p><p>52:42 - separating ego from conflicts.  </p><p>55:02 - what makes us happy.  </p><p>55:55 - be aware of your own triggers.  </p><p>56:57