In Defense of the Training Department

<p>Amas and Bob have a great conversation this week and put training on trial:</p> <ul> <li>Why is training the panacea?</li> <li>Rethink training with the 'agent' as the center. </li> <li>The most effective way to coach.</li> </ul> <p>And much more. To learn more about Bob, Amas and the show visit <a href= "http://www.contactcenter.tv">www.contactcenter.tv</a> </p>