"Humanizing Processes" with Hilary Corna 297

<p>This week we have<a href="https://www.joepulizzi.com/about/"> </a><a href="http://hilarycorna.com/">Hilary Corna</a> as a guest on the podcast! Hilary is a Bestselling Author, Keynote Speaker, Founder of The Human Way, and former Senior Executive Officer of Toyota Asia Pacific. </p><p><br></p><p>She believes there is an evolution occurring in business. It's not just about the technology, tactics, integrations, and how much money leaders pump into their companies -- it's about love, care and human connection.</p><p><br></p><p>Her work draws from topics including Kaizen, Operations, Customer Experience (CX), Employee Experience (EX), Culture, and Innovation. Her clients have included State Farm Insurance, General Motors, and the United Nations Foundation to name a few. Hilary’s been featured in the New York Times, Fortune, ForbesWoman, The Wall Street Journal, NBC, and dozens of other publications.</p><p><br></p><p>6:10 people and profits</p><p>10:10 every weakness can be used as a strength</p><p>10:55 competing on price </p><p>13:00 where can you be human</p><p>14:14 how do you want to show up </p><p>17:56 speak real talk </p><p>20:40 use your story</p><p>22:21 text-monials </p><p><br></p><p>Watch the recording <a href="https://youtu.be/wHRJknj7x7M">here.</a></p><p><br></p><p>Jim’s Hack: Study the work of <a href="https://deming.org/">Dr. W. Edward Deming<br></a><br></p><p>Hilary’s Tip: Call out the falseness of your industry. Call out people’s mistruth about your industry. </p><p>Tyson’s Tip: App: Someday - log tasks in lists for today, tomorrow and someday </p><p><strong>Subscribe to our </strong><a href="https://www.youtube.com/c/MaximumLawyer"><strong>YouTube channel</strong></a><strong> so you never miss an interview, presentation or training!<br></strong><br></p>