HTSS68 - How to work with upset and angry clients in sales - Scott Sylvan Bell

<p style="text-align:center;">How to work with upset clients</p> <p>Most salespeople and even companies are not prepared to work with upset clients. Most people try to speed through the help to get over helping the client with their issues.</p> <p>Your ability to help upset or angry clients is your ability to be a better salesperson.</p> <p>How to help upset or angry clients:</p> <p>You can take this process and modify it to fit your needs. You want to make sure you are not just dealing with the problem but correcting it. This means you should be willing to help someone who has problems.</p> <p>If you buyer is calling you that are asking for help to be fixed. They picked you and or your company for a reason. They are not asking to be put off and walked away from.  </p> <p>Sales is about making promises, this is what you are paid commissions for. If you accept commissions then you are making an agreement to help if there are concerns. There are a few industries where this may not be the case.</p> <p>Your buyer has low expectations for getting help   </p> <p>When it comes down to it your buyer is nervous as to how they will get help. Previous experiences over time with other companies have proven that nothing will be done for them. Historically most salespeople try to handle the situation without helping or even by doing the bare minimum.</p> <p>You will find most salespeople don’t work through with this well because they don’t know how. The real deal is they want to get away form the problem without helping.   </p> <p>Procrastination hurts you in the long run when you get the call or the email and do nothing with it.  The longer you wait to fix the problem or the concern the more it will cost you.</p> <p>How you can help upset clients:</p> <p>Your client want to be heard for the problems they are having, invite them to tell the story. You may need to take some time for this. Fixing the problem is about speed, its about taking time to help.  This is the beginning where salespeople screw up,