Howard Tiersky - CEO, FROM, The Digital Transformation Agency [Digital Transformation]

<p>Howard talks about:<br>·       What it means to be digitally driven<br>·       Why Executives grimace when you want to focus on CX<br>·       How to prioritize your Digital Transformation</p><p>The person who has influenced Howard the most in the past year:<br>·      Shep Hyken - Cult of the Customer<br>·      Tom Goodwin - Digital Darwinism </p><p>His note to all customer service professionals:<br>“You are the #1 listening post to the customer, so while your first priority should be to serve the customer, please recognize that you are our CIA, FBI, Secret Service...when you learn things, figure out how that information gets back to the organization, because we value the insights that you get...”</p><p>Transcript: https://press1fornick.com/howard-tiersky/  <br> <br>JOIN THE PRESS 1 FOR NICK COMMUNITY:<br>LinkedIn<br>Website<br>Connect with Nick</p><p>BOOK RECOMMENDATIONS:<br>Learn about all the guests book recommendations here</p><p>BROUGHT TO YOU BY:<br>VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more here</p><p>This podcast is under the umbrella of CX of M Radio</p><p>SUPPORT:<br>Want to support this show? Click here to buy me a coffee</p><p>SPONSORING OPPORTUNITIES:<br>Interested in partnering with the Press 1 For Nick podcast? Click here</p><p><strong><a rel="payment" title="★ Support this podcast on Patreon ★" href="https://www.patreon.com/press1fornick">★ Support this podcast on Patreon ★</a></strong></p>